Do we have your phone number in our customer service records?

If we do, we can speed repair to your home or business when there is an outage through our Outage Self-Reporting System.

If the power goes out in your home or business and you call IPL's Emergency "Lights Out Day or Night" number at (317) 261-8111 on your touch-tone phone, you will get our automated power outage reporting system. If you have informed us of your number, the system will recognize the number, then verify your address. If your phone number is not in the system, it will ask for the Social Security number on the account or the IPL account number. It will then give you some choices to determine the extent of the outage and probable cause. If you do not have a touch-tone phone, you will be transferred to a customer service representative or dispatcher as soon as possible.

This system can take hundreds of calls in an hour. You do not have to wait on the line to report your outage. And, we will be better able to analyze the cause of outages and prioritize our efforts in restoring power.

So, tell us your phone number! 
Click here to change your phone number!