IPL’s Mission
To serve our customer’s needs for electric power in ways that provide exceptional value to our customers, shareholders, people and communities.
IPL’s Vision
Be The BestSM electric utility for the world by balancing excellence in customer service, reliability, rates, shareholder value, environmental performance, safety, people engagement and community leadership.
IPL’s Values
IPL People…
Put Safety First. We will always put safety first — for our people, contractors and communities.
Act With Integrity. We are honest, trustworthy and dependable. Integrity is at the core of all we do — how we conduct ourselves and how we interact with one another and all of our stakeholders.
Honor Commitments. We honor our commitments to our customers, teammates, communities, owners, suppliers and partners, and we want our businesses, on the whole, to make a positive contribution to society. Learn more about our commitments below.
Commitments to Customers
• Excel in service through world-class operations
• Innovate continuously to improve the quality of our products and services
Commitments to Teammates
• Operate safely — always and everywhere
• Treat all with fairness and respect
• Share ideas and learnings so all in the company may benefit
• Meet our responsibilities to our teammates
Commitments to all of our Communities
• Continuously strive to improve our environmental and safety performance
• Use the world’s resources wisely
• Help our communities grow economically
• Improve the overall quality of life for people we serve
• Strive to extend electricity economically to those without access
Commitments to Owners
• Be open, transparent and responsive
• Create long-term, sustainable value
Commitments to Suppliers and Partners
• Provide a safe work environment
• Treat all with fairness and respect
• Help our suppliers be successful and demand the highest levels of performance from them
Strive For Excellence. We strive to be the best in all that we do and to perform at world-class levels.
Have Fun Through Work. We work because work can be fun, fulfilling and exciting. We enjoy our work and appreciate the fun of being part of a team that is making a difference. And when it stops being that way, we will change what or how we do things.
