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Contact Us

You can reach IPL anytime, day or night, seven days a week by phone or online.

Call Us

Lights Out Day or Night Line (Residential and Business)


 (Available 24/7)


Residential Customer Service Line

888.261.8222 or 317.261.8222

7 a.m. to 6 p.m., Monday - Friday. Closed weekends.


Business Customer Service Line


8 a.m. to 5 p.m., Monday - Friday. Closed weekends.


Call us and use our interactive voice response system to:

Access account information
  • Balance
  • Due date
  • Last bill date
  • Last payment amount/date
Make a payment
  • Process an Express Check payment (check by phone, must be enrolled)
  • Process Credit Card payment (transfers to BillMatrix IVR)
Conduct billing transactions
  • Request duplicate bill
  • Set up payment arrangements
  • Request automatic payment option information
  • Start or stop budget plan
Connect, disconnect, or change service
  • Connect service for a new address
  • Disconnect service from a current address
  • Change service from a current address to a new address
Report an outage
Report an outage in your home or area. Calling IPL for downed power lines allows fire and police personnel to respond to other emergencies. Call 911 if there is an immediate threat to life or property.

Web Services

With an IPL online account you can:

  • Access account information
  • Make a payment
  • Enroll in IPL Budget Billing
  • Request a payment extension
  • Start and stop IPL E-Bill
  • Sign up for Green Power
  • Track your energy use

To access these services, sign-in or create an IPL online account.

Email Us

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Visit Us

IPL Customer Service Center

2102 N. Illinois Street
Indianapolis, Indiana 46202-1330
Customer Service Center hours: 8 a.m. to 5 p.m., Monday through Friday.

Services Available:
- Bill Payment (cash, check, or money order)
- Customer Service Courtesy Phones Only

Write Us

Indianapolis Power & Light Company
One Monument Circle
P.O. Box 1595
Indianapolis, Indiana 46206-1595


Additional contact phone numbers:

General Business Office: 317.261.8261
Commercial and Industrial Service: 317.261.8444
Shareholder Services: 317.261.8394
Regular business hours: 8 a.m. - 5 p.m., Monday through Friday.

Special Services

Vision Impaired

To request a Braille bill or large-print service please call 317.261.8222

Hearing Impaired

 Contact IPL through Relay Indiana at 1.800.743.3333.

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