IPL warns customers about bill payment scam
August 31, 2012
INDIANAPOLIS – Indianapolis Power & Light Company (IPL) has received customer reports about fraudulent activity primarily targeting business customers. In recent weeks, other utilities across the country have received customer reports of similar bill payment collection scams. Several IPL business customers have reported being contacted by callers claiming to represent IPL, indicating the customers’ electric services are subject to pending disconnection. The caller then tells customers to make their utility payments by purchasing a green.dot Money Pak card at a local drug or convenience store. When the customer purchases the card and calls the phone number provided by the impersonator, he is then directed to another phone number where the card information is obtained and the cash value is removed from the card. Additionally, the card purchased is only a temporary card, so when the customer provides his information, the permanent card may be registered in another name and redirected. IPL reminds the community of a few important facts related to how we request and receive customer information for billing purposes:
Customers are asked to notify IPL if they are unsure that a person claiming to represent the company is calling legitimately on IPL’s behalf. Please call IPL at 317.261.8222 to verify any questions you may have related to IPL bill payment and collection.
Customers who suspect they have been impacted by this scam should report it immediately to their local police departments.