1. Create a free online account and utilize convenient self-service options.

  2. IPL offers several payment options by phone, mail and online. Additionally, customers can customize their experience by selecting a custom due date, requesting a payment extension, and enrolling in automatic payments or budget billing.

  3. IPL customers spending more time at home can check out IPL Ways to Save for tips and programs to help manage energy costs.

  4. IPL crews will continue to respond to power outages and emergencies. Bookmark our Outage Center for quick access to report outages and view the live outage map.

  5. IPL technicians and contractors will continue to complete service orders - such as new electric connections and requested disconnections. If technicians need to interact with customers in-person, they will follow the U.S. Centers for Disease Control's safety guidelines, including social distancing.

  6. Services that are not urgent or time-sensitive but require in-person customer contact by IPL employees or contractors will be rescheduled. We will contact customers to reschedule appointments, and we thank customers for your patience and understanding.

  7. IPL's customer service team is available to serve customers by phone. The company will evaluate any staffing impacts related to school and other closures and will adjust accordingly. Customers can perform nearly all customer service functions online and through IPL's automated voice system.

  8. Visit IPL's Alerts & Notifications Center to choose billing, payment and outage notifications by email, text and call.

  9. Be aware of scammers, who continue to target customers, threatening disconnection of service and asking for immediate payment over the phone. IPL never asks for personal information over the phone or demands payment using a specific method, such a pre-paid debit or "Green Dot" cards.

  10. Bookmark IPLpower.com/update to find the latest information on how IPL is responding to the situation.