IPL cares about our community and recognizes the impact and stress COVID-19 is causing in people’s daily lives. We're determined to continue delivering reliable power while helping to protect the health and safety of our people, neighbors and community.
As of June 2020: Requests for non-emergency work have resumed, but please be prepared for delays due to the volume of requests. Also, customers are reminded that, when making these requests, they are expected to wear face coverings and respect the recommended social distancing of six feet to protect the health and safety of everyone.
July 31, 2020: A message from Lisa Krueger, president of the U.S. strategic business unit for The AES Corporation, the parent company of Indianapolis Power & Light Company.
October 2020: An important message for IPL customers and community partners (PDF)
We will continue to publish information as the situation evolves. You can also follow IPL on Twitter and Facebook.
Stay informed during the COVID-19 situation.
IPLpower.com offers convenient, secure online access to manage your account. Customers can perform nearly all customer service functions online.
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Quick links so you can stay informed on community and business affairs.
COVID-19 Resource Links
Answer 10 quick questions to receive a free energy savings kit filled with easy-to-install, money-saving products and tips delivered right to your home.
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A free Virtual eScore™ Home Energy Assessment makes it easy for homeowners to learn how to make their homes as energy-efficient as possible.
IPL gives you smart solutions for helping your home use energy more efficiently.
See our programs designed for businesses and organizations to save energy and money.
During stressful situations such as the coronavirus pandemic, scammers and cyber criminals come out of hiding. Know the signs of a scam to avoid falling victim.
Learn how we're continuing to power our communities while keeping our employees and customers safe.
IPL is currently collaborating with Downtown Indy, Inc., using our window displays to promote togetherness and awareness during the coronavirus pandemic.
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IPL’s customer service team is available to serve customers by phone and email. We anticipate increased call center demand and request that customers consider using self-service service options when possible.