How it Works

  • Call IPL's business customer services team Monday through Friday, between 8 a.m. and 5 p.m.
  • Please place your request at least three (3) business days in advance of your requested service change date

What You'll Need

We'll need the following information to process your request:

  • Your Federal Tax ID number
  • Your IPL account number (for disconnect and transfer requests)
  • Business location and contact information
  • Date(s) to change service

Moving FAQs for Businesses

Will my business have to pay a security deposit

A new applicant for non-residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with IPL’s Rules and Regulations for Electric Service. The Company may require a cash deposit from an existing non-residential Customer when such Customer has been mailed two (2) consecutive disconnect notices or three (3) non-consecutive disconnect notices within the preceding twelve (12) months, or when service has been disconnected for nonpayment. If you are charged a security deposit as a condition of obtaining service, IPL will mail additional information regarding how to establish credit worthiness or non-residential Customers can provide a surety bond in lieu of a security deposit.

If I am charged a security deposit, how can I get it refunded?

In general, non-residential customer deposits are refunded when:

  • The non-residential customer closes their account with IPL
  • Or, the customer has not had a delinquent bill out of the last twenty-four (24) consecutive bills
  • Or, the customer has not had more than six (6) non-consecutive delinquent bills out of the last thirty-six (36) consecutive bills

whichever occurs first.

How far in advance should I place my service order request?

We recommend placing your order at least three (3) business days in advance of your requested service change date. However, on many occasions we are able to accommodate service order requests right up to the date of your order due to our Advanced Metering Infrastructure (AMI).

How can I have service installed at a new location where service is not currently available?

Please see our Construction Process Guidelines for more information.