How it works

  • Call IPL’s customer services team Monday through Friday, between 8 a.m. and 5 p.m.
  • Please place your request at least three (3) business days in advance of your requested service change date.

What you’ll need

We’ll need the following information to process your request: 

  • Name and date of birth
  • Address you are moving to
  • Phone number
  • Social security number* (needed for credit check)

Moving FAQs for New Residential Customers

Can I place my start service request online?

We’re sorry, IPL is not able to process start service requests for new customers online. Establishing service for the first time requires us to verify your identity, so calling is the most efficient way for IPL to get you connected.

How far in advance should I place my moving service request?

We recommend placing your order at least three (3) business days in advance of your requested service change date.

*Why does IPL need to run a credit check?

We need this information to determine if a security deposit is needed on your account. By setting up your service, IPL is giving you a line of credit, because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.

Will I have to pay a security deposit?

A new applicant for residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with Indiana Utility Regulatory Commission Rules. The Company may require a cash deposit from an existing Customer when such Customer has been mailed two (2) consecutive disconnect notices or three (3) non-consecutive disconnect notices within the preceding twelve (12) months, or when service has been disconnected for nonpayment. If you are charged a security deposit IPL will mail you additional information regarding your security deposit.

I’m building a new home. How can I have service installed at a new location where service is not currently available?

Please see our Construction Process Guidelines for more information.