IPL cautions customers about bill payment scams
July 26, 2017
INDIANAPOLIS—Indianapolis Power & Light Company
(IPL), a subsidiary of The AES Company (NYSE: AES), has received numerous
reports about payment scams targeting our customers. Customers reported that
they’ve been contacted by someone claiming to represent IPL and indicating that
their electric services would be disconnected if they did not immediately
provide payment information.
IPL would like to remind customers of our process for
requesting and receiving customer information for billing purposes:
IPL does not require nor
recommend a specific payment method or type. We offer a variety of payment
options. Payment and billing options can be found online at www.IPLpower.com.
- If IPL does call a
customer, our representative will have specific and accurate information
related to the customer’s billing account.
- IPL also reminds
customers to not provide personal information or comply with requests for
payment unless they are confident with whom they are speaking to.
Customers are asked to notify IPL if they receive a call and are unsure
that the caller is truly an IPL employee. Please call IPL at 317.261.8222
if you’re a residential customer or 317.261.8444 if you’re a business
customer to verify any questions you may have related to IPL bill payment
If you suspect you have been impacted by a scam, please call
your local police department non-emergency number immediately to report it.
Additionally, please share this information with friends and colleagues who
could potentially become victims of these scams.
Indianapolis Power & Light Company and
Power & Light Company (IPL), an AES Company, provides retail electric
service to more than 470,000 residential, commercial and industrial customers
in Indianapolis, as well as portions of other Central Indiana communities
surrounding Marion County. During its long history, IPL has supplied its
customers with some of the lowest-cost, most reliable power in the country. For
more information about the company, please visit www.IPLpower.com or connect with us at www.twitter.com/IPLpower, www.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.
The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We
provide affordable, sustainable energy to 17 countries through our diverse
portfolio of distribution businesses as well as thermal and renewable
generation facilities. Our workforce of 19,000 people is committed to
operational excellence and meeting the world's changing power needs. Our 2016
revenues were $14 billion and we own and manage $36 billion in total assets. To
learn more, please visit www.aes.com. Follow AES on Twitter
Indianapolis Power & Light Company
Office: 317.829.7737, Media Hotline: 317.261.5905