IPL joins nationwide effort to raise awareness around utility customer scams
Learn the signs of a scam during National Scam Awareness Day
November 15, 2017
INDIANAPOLIS, Ind. — Indianapolis
Power & Light Company (IPL), a subsidiary of The AES Corporation (NYSE:
AES), joins Edison Electric Institute (EEI) along with other electric, gas and
water companies from across the United States to help educate customers on how
to protect themselves against utility scams during National Utility Scam
Awareness Day, which is today, November 15. Today will be supported by an
advocacy campaign alerting customers about an overall increase in scam activity
with a focus on exposing the tactics scammers use.
One of the most common types of utility scams involves customers
receiving unsolicited telephone, electronic or in-person communications by an
individual claiming to represent the utility. The scammer demands payment
immediately or service will be disconnected. Do not provide personal
information or comply with requests for payment. Hang up the phone and call IPL
immediately at 317.261.8222 to verify if someone from IPL contacted you about
IPL would like to remind customers of our process for requesting and
receiving customer information for billing purposes:
- IPL does not
require nor recommend a specific payment method or type. We offer a
variety of payment options. Payment and billing options can be found
online at IPLpower.com.
- If IPL does
call a customer, our representative will have specific and accurate
information related to the customer’s billing account.
- Do not
provide personal information or comply with requests for payment unless
you are confident with whom you’re speaking to. Customers are asked to
notify IPL if they receive a call and are unsure that the caller is truly
an IPL employee. Again, please call IPL at 317.261.8222 if you’re a
residential customer or 317.261.8444 if you’re a business customer to
verify any questions you may have related to IPL bill payment and
If you suspect you have been impacted by a scam, please call your local
police department non-emergency number immediately to report it. Additionally,
please share this information with friends and colleagues who could potentially
become victims of these scams.
Power & Light Company and AES.
Indianapolis Power & Light Company (IPL), an
AES Company, provides retail electric service to more than 490,000 residential,
commercial and industrial customers in Indianapolis, as well as portions of
other Central Indiana communities surrounding Marion County. During its long
history, IPL has supplied its customers with some of the lowest-cost, most
reliable power in the country. For more information about the company, please
visit www.IPLpower.com or connect with us
at www.twitter.com/IPLpower, www.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.
The AES Corporation (NYSE: AES) is a
Fortune 200 global power company. We provide affordable, sustainable energy to
17 countries through our diverse portfolio of distribution businesses as well
as thermal and renewable generation facilities. Our workforce of 19,000 people
is committed to operational excellence and meeting the world’s changing power
needs. Our 2016 revenues were $14 billion and we own and manage $36 billion in
total assets. To learn more, please visit www.aes.com.
Follow AES on Twitter @TheAESCorp.
Indianapolis Power & Light Company
Office: 317.829.7737, Media Hotline: 317.261.5905