joins nationwide effort to raise awareness around utility customer scams
Learn the signs of a scam during National Consumer Protection Week
March 5, 2018
INDIANAPOLIS, Ind. — Indianapolis Power & Light Company
(IPL), a subsidiary of The AES Corporation (NYSE: AES), joins Edison Electric
Institute (EEI) along with other electric, gas and water companies from across
the United States to help educate customers on how to protect themselves
against utility scams during National Consumer Protection Week, which is March
5—9. The week-long advocacy and awareness campaign is focused on helping
customers understand their consumer rights and avoid scams.
One of the most common types of utility scams involves customers
receiving unsolicited telephone, electronic or in-person communications by an
individual claiming to represent the utility. The scammer demands payment
immediately or service will be disconnected.
Do not provide personal
information or comply with requests for payment. Hang up the phone and call IPL
immediately at 317.261.8222 to verify if someone from IPL contacted you about
IPL would like to remind customers of our process for requesting and
receiving customer information for billing purposes:
- IPL does not
require nor recommend a specific payment method or type. We offer a
variety of payment options. Payment and billing options can be found
online at IPLpower.com.
- If IPL does call
a customer, our representative will have specific and accurate information
related to the customer’s billing account.
- Do not
provide personal information or comply with requests for payment unless
you are confident with whom you’re speaking to. Customers are asked to
notify IPL if they receive a call and are unsure that the caller is truly
an IPL employee. Again, please call IPL at 317.261.8222 if you’re a
residential customer or 317.261.8444 if you’re a business customer to
verify any questions you may have related to IPL bill payment and
If you suspect you have been impacted by a scam, please call your local
police department non-emergency number immediately to report it. Additionally,
please share this information with friends and colleagues who could potentially
become victims of these scams.
Power & Light Company and AES.
Indianapolis Power & Light Company (IPL), an
AES Company, provides retail electric service to more than 490,000 residential,
commercial and industrial customers in Indianapolis, as well as portions of
other Central Indiana communities surrounding Marion County. During its long
history, IPL has supplied its customers with some of the lowest-cost, most
reliable power in the country. For more information about the company, please
visit www.IPLpower.com or connect with us
at www.twitter.com/IPLpower, www.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.
The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We provide
affordable, sustainable energy to 15 countries through our diverse portfolio of
distribution businesses as well as thermal and renewable generation
facilities. Our workforce is committed to operational excellence and
meeting the world’s changing power needs. Our 2017 revenues were $11
billion and we own and manage $33 billion in total assets. To learn more,
please visit www.aes.com. Follow AES on Twitter
IPL Media Relations
Indianapolis Power &