Be Aware of Bill Payment Scams
IPL has received numerous customer reports about a payment scam where customers reported they've been contacted by someone claiming to represent IPL and indicating that their electric service would be disconnected if they did not immediately provide payment information.
IPL would like to remind customers of our process for requesting and receiving customer information for billing purposes:
- If IPL does call a customer, our representative will have specific and accurate information related to the customer's billing and account.
- IPL does not require or strongly recommend a specific payment method or type. We offer a variety of payment options so customers can select the one that best suits them.
- IPL also reminds customers not to provide personal information or comply with requests for payments unless they are confident with whom they are speaking to. Customers are asked to notify IPL if they receive a call and are unsure that the caller is truly an IPL employee. Please call IPL at 317.261.8444 if you're a business customer to verify any questions you may have related to IPL bill payment and collection.
If you suspect you have been impacted by a scam, please call your local police department's non-emergency number immediately to report it.