IPL has received numerous customer reports about a payment scam where customers reported they've been contacted by someone claiming to represent IPL and indicating that their electric service would be disconnected if they did not immediately provide payment information.
Scammers use sophisticated tactics. Sometimes they make IPL's phone number appear on the called ID, even when the call DOES NOT come from IPL.
IPL would like to remind customers of our process for requesting and receiving customer information for billing purposes:
If you suspect you have been impacted by a scam, please call your local police department's non-emergency number immediately to report it.
Please be aware that this is an industry-wide problem that has affected many utilities across the country. IPL is working with authorities to stop this unauthorized activity.