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Reporting Streetlight or Security Light Problems

To report a streetlight or security light that is out, on all the time, or cycling on and off, please complete and complete the appropriate on-line form below or call 317.261.8111.

  • Report a Streetlight Problem (Streetlights are typically placed next to a road.)
  • Report a Security Light Problem on Private Property (Security lights are lights that are paid for by individual customers, neighborhood associations or businesses and are typically located behind a house/business, or in a yard or alley. Some may be near a road within subdivisions. Security lights may have been disconnected at the request of the customer.)

For other questions about these types of lights, or to check on the status of a report submitted more than two weeks ago, please send an e-mail message to or call us at 317.261.8653.

In most instances, IPL is able to complete appropriate repairs to outdoor lights within 10 business days or approximately two weeks. However, there may be occasions and/or lighting ownership circumstances that may prohibit effective repairs within this suggested timeframe. We sincerely appreciate your patience while we work to complete your reported light outage.

Public Safety: Please call us directly at 317.261.8111 to report lighting issues associated with public safety such as a light or light pole that has fallen or been seriously damaged, or exposed wires at a light pole base.