Thank you for your patience as AES Indiana works to resolve issues impacting some of our customer bills after a recent customer system upgrade. Our team apologizes for any bill discrepancies you may have experienced. At this time, AES Indiana is not disconnecting customers nor are any late fees being incurred. We encourage customers to keep up with monthly payments.
Improved, more flexible payment options
Easier ways to manage your account
More options to start / stop service
FAQs
No. At this time, AES Indiana is not disconnecting customers, nor are any late fees incurred. We encourage customers to keep up with payments.
Due to an issue following the system upgrade, bills have not been printed for some customers. We apologize for the difficulty. For help with this issue, please contact us at our dedicated system upgrade line at 317-261-2085.
We understand some customers have charges on their account that may appear in error. We will be glad to help identify the charges and reverse any charges that were applied in error. Please call us on our dedicated system upgrade line at 317-261-2085.
Budget billing customers may have seen impacts during our system upgrades. Budget billing remains available. Please call us at our dedicated system upgrade line at 317-261-2085 so that we may assist you with this issue.
No. While the statewide winter moratorium ended on March 15, AES Indiana customers continue to not be subject to disconnect nor are any late fees being incurred. This hold will remain in place until our system upgrades are stabilized. Customers will be informed well in advance of AES Indiana resuming disconnects and late fees.
A known issue following the upgrade has caused some bills to be printed without usage details. We are happy to walk through the details of your bill so that you can trust it is accurate and correct. Please call us at our dedicated system upgrade service line, 317-261-2085, where our agents will gladly assist.
Higher bills can be common during the winter months as we use more energy to heat our homes or businesses. If you’ve not received a bill due to an issue following our system upgrades, it’s also possible your bill contains multiple months of charges. Please call our dedicated system upgrade number at 317-261-2085 where representatives can help review your bill. Payment assistance and extension options may be available to help customers with an unexpectedly high bill.
Yes, please call our dedicated system upgrade line at 317-261-2085. Agents are available to help review your bill and answer questions regarding your expected bill credit.
We are currently in the process of correcting an issue related to Green Power charges related to our system upgrade for those customers that recently enrolled in Green Power or updated their Green Power participation percentage. The corrections should be reflected in your next invoice and we apologize for the discrepancies. For any questions regarding your Green Power charges or corrections, please call our dedicated system upgrade number at 317-261-2085.
Please call our dedicated system upgrade line at 317-261-2085 so that we can look into the auto-drafted payment and correct any inaccuracies or incorrect payments drafted from your account.
We have recently corrected an issue related to our system upgrade that previously caused some auto-payments to not process. Please call us at our dedicated customer service number at 317-261-2085 so that we can help resolve any discrepancies with your auto-pay deduction.
Some customers have experienced issues starting service on newly constructed homes or businesses. We apologize for the difficulty. Please contact our Construction Team at 317-261-8333 so that we can help get you connected. If you need help starting service after moving into an existing location, please call our Customer Service team at 317-261-8222.
We have resolved an issue following our system upgrade that caused some customers to be incorrectly charged with returned payment fees. Please call our dedicated system upgrade number at 317-261-2085 for help identifying and reversing any fees that were incorrectly applied.
We recently identified that the Transmission, Distribution, and Storage System Improvement Charge (TDSIC) bill rider was inadvertently omitted from all lighting contract invoices from October 2023 through February 2024. To rectify this, customers will be receiving revised invoices to accurately reflect all charges during this period, including the omitted TDSIC rider fees and all unbilled metered and electric usage charges.
We understand the potential impact of receiving revised invoices with multiple months of charges and are committed to easing this transition. To this end, we're offering extended due dates and flexible monthly payment plans. For assistance with this issue, please contact us at our dedicated system upgrade line at 317-261-2085.
How is AES Indiana supporting customers through this transition?
- At this time, AES Indiana is not disconnecting customers nor are any late fees being incurred.
- We’ve created a dedicated system upgrade number so we can help resolve any discrepancies with your bill: 317-261-2085
Thank you for your patience!
For more than 100 years, you have trusted us to deliver reliable energy services. We don’t take this trust lightly and we are working each and every day to serve you in better ways.
Previous announcements
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Enrollment in Budget Billing will be unavailable September 29 through November 6
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Enrollment in long-term and short-term payment extensions will be unavailable September 29 through November 6
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Cash payment kiosks will be unavailable for use October 30 at 8:00 PM through November 6 at 6:00 AM. Our walk-in payment sites are able to accept cash, check, money order, and cashier’s check payments; however, those payments will not be reflected in your account until November 6. You will not be charged a late fee. To find those locations, please visit www.aesagents.com.
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While our upgrades will impact your ability to make payments and receive customer service support, we are still here to serve you in the event of an outage, or should you need to schedule start, stop or transfer services. Please call 317-261-8222 for any of these events.
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If you call to enter a move in, move out, or transfer date past October 31, 2023, the call will be directed to an agent. We can schedule the date you would like to move in, move out, or transfer past October 31, but it will not be processed until November 6.
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You will be unable to create an online account while we are making upgrades to our systems. If you need to create an online account, please revisit our website on or after November 6, 2023.
Enrollment in Budget Billing will be unavailable September 29 through November 6
Enrollment in long-term and short-term payment extensions will be unavailable September 29 through November 6
Cash payment kiosks will be unavailable for use October 30 at 8:00 PM through November 6 at 6:00 AM. Our walk-in payment sites are able to accept cash, check, money order, and cashier’s check payments; however, those payments will not be reflected in your account until November 6. You will not be charged a late fee. To find those locations, please visit www.aesagents.com.
While our upgrades will impact your ability to make payments and receive customer service support, we are still here to serve you in the event of an outage, or should you need to schedule start, stop or transfer services. Please call 317-261-8222 for any of these events.
If you call to enter a move in, move out, or transfer date past October 31, 2023, the call will be directed to an agent. We can schedule the date you would like to move in, move out, or transfer past October 31, but it will not be processed until November 6.
You will be unable to create an online account while we are making upgrades to our systems. If you need to create an online account, please revisit our website on or after November 6, 2023.